Effective Date: January 2026
Certain products require additional verification.
Depending on the product, we may request identity proof, address proof, age verification, licence, permit, declaration, undertaking, or other legally required documentation.
Documents must be genuine, valid, legible and belong to the customer.
Chal & Bro may verify information before accepting or dispatching an order.
An order may be declined or cancelled if required information cannot be satisfactorily verified. Where a refund is legally due, it will be processed according to our Refund Policy.
Customers must not use another person's identity or documents to circumvent eligibility or regulatory requirements.